Red – Must read verbatim

Purple – If this, then this

Green- Must be read, in your own terms

 

 

TV/Internet:

 

Thank you for calling ___ connection my name is __, are you calling to start new service?

IF NO

I’m sorry we are an authorized retailer who only sets up new service for ________ , You’ll need to contact the customer service number for assistance. Have a nice day.

IF YES

Great, now let’s check for serviceability may I have your zip code please?

Thank you, and the address?          Is this a house or an apartment?    Do you own or rent the home?           What is the apartment number?

May I have your name, please?

Great! Real quick:  In case we get disconnected or require a follow up call or text, automated technology may be used to reach you. Consent is not required to make a purchase. Do you give us permission to contact you back at (***) ***-****?

 

Perfect, while I search the available options let me ask;

Is this a new address or are you switching from another provider?

 

Have you already moved in or do you have a move in date?

 

Who do you currently have service with?

What’s going on with _______ to make you look around for new service?

How much are you currently paying for your service?

What speed/channels are you getting for that price?

 

What are your plans for the internet, what will you be using it for?

Are there any online gamers in the home?

Roughly how many devices will be connected to the internet in the home?

 

How many TVs would you like to set up service on?

What channels do you and the people in the home like to watch?

Would you like to be able to record shows and movies?

 

Great news, I am able to get you _____________ for only ____________ which is perfect for your plans to __________ so let’s go ahead and get that set up for you. Is there a certain day you’d like it installed on or would you like it ASAP?

 

Great what email address can I send your confirmation to?

 

Tech Shield:

As a bonus for signing up with your new service, we are giving you 30 days free of our Tech Shield product.  This includes anti-virus software, unlimited cloud storage and 24/7 customer support. If you choose to maintain the service past the free trial period, then a charge of $12.99 will be applied to the card that we have on file. All we need to do is place a $1.00 authorization on the valid debit or credit card of your choice to get you started.”  Let’s get you set up, so you can enjoy the trail. What card would you like to put on file?

 

Vivint: 

Have you set up your home automation system already?

We have a protection solution for your home that offers the complete package whether your home or away, Vivint smart home combines home security and automation into one seamless network to create not just convenience but piece of mind.

We have some exclusive deals to get your home fully automated, so you can control it from your phone. Let’s see what we can do for you.

 

 

Energy:

Thank you for calling Texas Electricity Ratings my name is _____ how may I assist you?

I’d be happy to help you with that,. In case we get disconnected or require a follow-up call or text, automated technology may be used to reach you. Consent is not required to make a purchase. Do you give us permission to contact you back at (***) ***-****?

Great, now let’s check for serviceability may I have your zip code, please?

Thank you, and the address?          Is this a house or an apartment?            What is the apartment number?    Do you own or rent the home?

 

May I have your name please?

 

Perfect, while I search the available options let me ask;

Is this a new address or are you switching from another provider?

Have you already moved in or do you have a move in date?

 

How many rooms are in the home?

Is this a 2-story home?

Are there large or old appliances being run simultaneously?

Do you have a pool?

 

Who is your current provider?

How much was your last bill?

Can you tell me what was the usage was on your last bill?

 

Have you already set up/switched your TV and internet services?

Great, we’ll see if we can find you some savings after we square away your utilities.

 

Transition to TV/Internet after the energy sale 

(if switching)

Who do you currently have service with?

How much are you currently paying for your service?

What speed/channels are you getting for that price?

 

What are your plans for the internet, what will you be using it for?

Are there any online gamers in the home?

Roughly how many devices will be connected to the internet in the home?

 

How many TVs would you like to set up service on?

What channels do you and the people in the home like to watch?

Would you like to be able to record shows and movies?

 

Great news, I am able to get you _____________ for only ____________ which is perfect for your plans to __________ so let’s go ahead and get that set up for you. Is there a certain day you’d like it installed on or would you like it ASAP?